The Phone Center Representative is the go to person for our customers, handling inbound calls to help them find the right parts and ensure they have a positive experience. We're looking for someone who embodies hard work, customer focus, team collaboration, adaptability, and responsibility. Essential Duties and Responsibilities Honor Commitments Answer customer calls with

Process all shop repair orders by scheduling & assigning work to shop Associates. Document and diagnose necessary repairs by taking photographs. Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing. Work closely with customers and insu

Complete the checklist of competencies associated with the Diesels Technician Pathway checklist Comply with program requirements Must desire the opportunity to learn the business and grow within the business Must treat customers in a diplomatic and courteous manner Helping other technicians on jobs, in order to learn Other duties as assigned to support and increase techni

Successful completion of training requirements and departmental rotations within established timelines Under the direction of the Business Development Manager, perform a variety of functions designed to enhance your sales skills and ensure your future success Working with your assigned mentor, identify potential customers, build and maintain relationships with the local c

Process Management Actively manage the outside sales team and counter staff to create sales opportunities. Achieve budgeted goals for sales volume, gross margin, inventory turns and department profitability. Monitor and control slow and non moving stock levels within company guidelines. Review part costs and control retail part pricing in accordance with SBU objectives. C

The Service Technician Maintains diesel equipment operation by completing inspections and preventive maintenance requirements; correcting vehicle deficiencies; making adjustments and alignments; keeping records. $20 $30 /hr depending on experience Performance Objectives for the Service Technician Determines vehicle condition by conducting inspections and diagnostic tests;

Discuss vehicle problems with customers. Diagnose customer repairs through the use of preliminary test drives and delegate necessary work assignments to the technicians utilizing their abilities, knowledge and background. Perform preventive maintenance and repairs as needed, along with supervising and assisting other technicians. Share knowledge and be able to give instru

The Service Technician maintains diesel equipment operation by completing inspections and preventive maintenance requirements; correcting vehicle deficiencies; making adjustments and alignments; keeping records. Shift Monday Friday 3 00 p.m. 11 30 p.m. Pay $20 $30 /hr. (Depending on Experience) Performance Objectives for the Service Technician Determines vehicle condition