Interested in working with one of the markets leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you "Build Your Future," through professional growth, challenging leadership roles, and exciting opportunities around the world.

The Customer Care Supervisor will assist the Sales Manager in leading, directing, and motivating the sales team in order to achieve the overall corporate sales objectives. They are a working supervisor and support the team 50% of the time assisting with the day to day duties while Supervising and providing growth and development to individuals the other 50%.
Education

4 Year / Bachelor's Degree

Essential Job Duties

• Maintain sales and service levels for the respective regional accounts on a daily basis, mainly via telephone and email with a four-hour response time.
• Assisting customer service staff with duties where required spending at least 50% of your day assisting with emails and phone calls.
• Monitor daily activities of customer service operations.
• Answer all complex inquires relevant to customer service and works on resolution. Identifies the internal resources required to meet the requests.
• Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
• Hire and train customer service staff to deliver high class customer service.
• Perform annual reviews, appraisals and performance management reviews for the customer service staff.
• Coach, mentor and develop team members. Lead by example and portray high levels of integrity and professionalism.
• Identify to improve customer service standards and issues to make the sales department more efficient.
• Occasional travel to rep offices - ability to be professional and effective in public speaking.

Experience

• We are looking for a qualified Customer Care Supervisor to assist the Sales Manager in leading, directing, and motivating the sales team in order to achieve the overall corporate sales objectives.
• Our ideal candidate is detail-oriented, thorough, and will play a collaborative role in growing and implementing standards and processes within the sales team.
• Candidates must have at least 4-6 years or relevant experience, including a minimum of 1-2 years of leadership experience.

Preferred Skills/Certifications

• Analytical ability required. Must be proficient in navigating multiple systems.
• Thrive in a fast paced environment while maintaining excellent attention to detail.
• Advanced computer skills required.
• Must possess strong leadership skills and excellent customer service skills.
• Must have prior leadership or supervisory experience
• Between 3-5 years of progressively more responsible work experience is required.

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!