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We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary To work directly with patients who have outstanding balances with the Clinic and are unable to make payment in full on services not covered by their insurance company. To make arrangements with patients on payment schedules within the guidelines of the Clinic's credit policy. Counsel patients on financial arrangements to the best of the abilities of the Clinic, as well as maintain satisfying personal relations with our patients.
What you will do
Counsel patients on financial arrangements according to clinic collection policy.
Set up payment arrangement plans by making patient phone calls.
Work with patients with outstanding self-pay balances.
Communicate with other departments of the Business Office regarding patient accounts.
Able to work flexible working schedule.
Other miscellaneous duties
Experience Qualifications
Collection experience Preferred
Prior medical experience helpful. Preferred
Skills and Abilities
The ability to work with patients in a courteous and professional manner and always upholding our professional image in very difficult situations
Positive attitude in dealing with people in adverse situations
Ability to work in a fast paced environment
Ability to work tactfully with patients, physicians, insurance companies, and co-workers.
Excellent communication skills with the patients and fellow employees to maintain the quality of work needed for the department.
Knowledge of credit policy and billing procedures.
Computer knowledge preferred.
Ability to communicate in Spanish preferred
Physical Demands
Sit - Constantly
Stand - Rarely
Walk - Rarely
Bend (Neck) - Occasionally
Gross Manipulation (Hands/Arms) - Rarely
Squat - Rarely
Twist/Turn (Neck) - Occasionally
Twist/Turn(Waist) - Rarely
Lift/Carry 0-10 lbs. - Frequently
Lift/Carry 11-25 lbs. - Rarely
Lift/Carry 26-35 lbs. - Rarely
Push/Pull up to 10 lbs. - Rarely
Push/Pull 11-25 lbs. - Rarely
Push/Pull 26-35 lbs. - Rarely
Reach (Above shoulder level) - Rarely
Reach (Below shoulder level) - Constantly
Simple Grasping (Hands/Arms) - Constantly
Fine Manipulation (Hands/Arms) - Constantly
Gross Manipulation (Hands/Arms) - Occasionally
Working Conditions
Noise - Occasionally
Hearing Requirements
Hears Whispers < 3 feet - Constantly
Hears Whispers 3-8 feet - Constantly
Vision Requirements
Color Discrimination - Constantly
Near Vision (Correctable to Jaeger 2 or 20/30 binocular) - Constantly
Distance Vision (Correctable to Snellen chart 20/30 binocular) - Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled